(Because every book deserves a beautiful journey.)
At Once Upon Again, we don’t just ship books. We send stories travelling toward their next reader.
Every parcel packed by us carries a little excitement, a little nostalgia, and occasionally the faint scent of old paper and possibility.
Here’s everything you need to know about how your books make their way home to you.
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1. Packaging With Care
Every order is packed thoughtfully to keep your books safe during transit.
Depending on the size and nature of the order, we may use:
* Corrugated boxes
* Protective wrapping
* Recyclable packaging materials
* Bubble wrap or cushioning when needed
* Reused packaging wherever possible (because sustainability is part of our story too)
Some parcels may look delightfully mismatched – like a well-loved library shelf – but we promise they are packed with care.
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2. Shipping Timeline
Orders are usually processed within 2-5 business days after confirmation.
Once shipped, delivery timelines may vary depending on your location, courier availability, weather, festivals, mysterious logistical plot twists, and the general unpredictability of life.
Estimated delivery timelines:
* Metro cities: approximately 3-7 business days
* Other locations: approximately 5-10 business days
We’ll share tracking details once your order begins its journey.
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3. Shipping Charges
Shipping charges are calculated based on:
* Package weight
* Delivery location
* Courier availability
Since every book stack weighs differently (some stories are heavier than others), shipping costs may vary from order to order.
Any applicable shipping fee will be visible during checkout before payment is completed.
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4. Delays & Unexpected Adventures
While we do our best to ensure timely delivery, certain delays may occur due to:
* Weather conditions
* Courier issues
* Public holidays
* Remote delivery locations
* Natural disasters
* High order volumes
* The occasional chaos goblin of logistics
We appreciate your patience and promise we’re usually refreshing the tracking page right alongside you.
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5. Incorrect Address Information
Please ensure your shipping details are entered correctly while placing the order.
Once an order is shipped, we may not be able to reroute or modify the delivery address.
If a package is returned due to incorrect or incomplete information, additional shipping charges may apply for re-delivery.
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6. Damaged Parcels
If your order arrives visibly damaged:
* Please record an unboxing video
* Take clear photos of the parcel and books
* Contact us within 48 hours of delivery
You can reach us through Instagram, WhatsApp, or email.
We’ll review the issue and do our best to make things right.
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7. International Shipping
At the moment, international shipping may be limited or selectively available.
If you’re reading this from another corner of the world and wish to place an order, feel free to contact us before purchasing.
Stories travel well. We’re just figuring out the postage.
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8. Sustainable Shipping Notes
Whenever possible, we reuse packaging materials and choose environmentally conscious alternatives.
Your parcel may arrive in a previously loved box – which feels rather appropriate for previously loved books.
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9. Need Help?
If you have questions about your order, tracking, packaging, or shipping, please reach out to us through:
We’ll do our best to help faster than you can finish a chapter.
With love,
Once Upon Again